FAQ

Q: How long after I purchased my items will it take to ship?

We usually ship within 1 business day after payment is received. This excludes items that are specifically noted to take 10 business days to ship.

Q: Can I get same day shipping?

A: Most orders received before 11:00 am PST will ship the same day. This excludes items that are specifically noted to take 10 business days to ship.

Q: How long after I order an item will I receive the tracking information?

A: Tracking is usually uploaded once item ships.

Q: How long does it take to receive my order?

A: Once your item has shipped it usually takes 3-5 business days in the Continental US but can take longer depending on various factors.

Q: Do you offer to combined shipping?

A: Unfortunately we do not, as the company is charged shipping per item.

Q: Do you ship on weekends?

A: Yes, as long as the order is placed on Saturday by 11:00 am PST

Q: What if I order on a Sunday or holiday?

A: All items ordered after Saturday 11:00 am PST or on holidays will ship the next business day. This excludes items that are specifically noted to take 10 business days to ship.

Q: Is there any way to get expedited shipping?

A: Expedited shipping is available at the expense of the customer. Please email us prior to checkout for pricing.

Q: Do you accept returns?

A: No we do not accept returns unless we ship the wrong item or wrong size.

Q: What happens if the package is damaged?

A: We take pride in packing our product. Unfortunately, we can’t control USPS’s handling of the packaging.

Q: Do you allow price matching?

A: At this time, no we do not.

Q: Can I order items that are not listed on your site?

A: If it’s an item that we can obtain, yes. Please send an email to find out first and if yes, a separate invoice will be issued.

Q: If an item is not in stock can I still order?

A: If an item is not in stock, please email us to see if or when it will restock.

Q: If I order an item that’s not in stock will I still be charged?

A: Yes, anytime you check out and make a purchase you will be charged.

Q: How long does it take to receive a back ordered item, or not listed on your site?

A: Items not listed or back ordered, that we can obtain can take up to 10 business days.

Q: If I place an order by mistake can I cancel?

A: As long as you notify us of the cancellation within 1 hour after the order was placed.

Q: How often do you guys have sales?

A: Sales are done randomly. There is no specific date.

Q: Do you guys offer a discount for bulk purchases?

A: Unfortunately we do not offer any discounts for bulk purchases.

Q: Can I select my preferred shipping partner?

A: Unfortunately we only ship via USPS unless noted otherwise.

Q: Can I have items shipped to a P.O Box.?

A: No we do not ship to P.O Boxes. We only ship to the physical addresses provided on PayPal.

Q: Are they real and authentic?

A: Our products are high-quality UA or an unauthorized version.