Q: How long after I purchased my items will it take to ship?
A: We usually ship within 1 business day after payment is received.
Q: Can I get same day shipping?
A: Most orders received before 11:00 am PST will ship the same day.
Q: How long after I order an item will I receive the tracking information?
A: Tracking is usually uploaded once item ships.
Q: How long does it take to receive my order?
A: Shipping usually takes 3-5 business days in the Continental US but can take longer depending on various factors.
Q: Do you offer to combined shipping?
A: Unfortunately we do not, as the company is charged shipping per item.
Q: Do you ship on weekends?
A: Yes, as long as the order is placed on Saturday by 11:00 am PST
Q: What if I order on a Sunday or holiday?
A: All items ordered after Saturday 11:00 am PST or on holidays will ship the next business day.
Q: Is there any way to get expedited shipping?
A: Expedited shipping is available at the expense of the customer. Please email us prior to checkout for pricing.
Q: Do you accept returns?
A: No we do not accept returns unless we ship the wrong item or wrong size.
Q: What happens if the package is damaged?
A: We take pride in packing our product. Unfortunately, we can’t control USPS’s handling of the packaging.
Q: Do you allow price matching?
A: At this time, no we do not.
Q: Can I order items that are not listed on your site?
A: If it’s an item that we can obtain, yes. Please send an email to find out first and if yes, a separate invoice will be issued.
Q: If an item is not in stock can I still order?
A: If an item is not in stock, please email us to see if or when it will restock.
Q: If I order an item that’s not in stock will I still be charged?
A: Yes, anytime you check out and make a purchase you will be charged.
Q: How long does it take to receive a backordered item, or not listed on your site?
A: Items not listed or backordered, that we can obtain can take up to 10 business days.
Q: If I place an order by mistake can I cancel?
A: As long as you notify us of the cancellation within 1 hour after the order was placed.
Q: How often do you guys have sales?
A: Sales are done randomly. There is no specific date.
Q: Do you guys offer a discount for bulk purchases?
A: Unfortunately we do not offer any discounts for bulk purchases.
Q: Can I select my preferred shipping partner.
A: Unfortunately we only ship via USPS unless noted otherwise.
Q: Can I have items shipped to a P.O Box.
A: No we do not ship to P.O Boxes. We only ship to the address provided on PayPal.